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Terms and Conditions

This web site is Copyright by the Sardar Vallabhbhai Rashtriya Ekta Trust (SVPRET), Gandhinagar. All Rights including Copy Rights Reserved. Web site content is subject to change without notice and at the sole editorial discretion of the SVPRET. No artwork, images or articles may be copied to another web site without prior written permission of SVPRET, Gandhinagar.

This Privacy Statement discloses the privacy practices of Sardar Vallabhbhai Rashtriya Ekta Trust (SVPRET), Gandhinagar. ("Sardar Vallabhbhai Rashtriya Ekta Trust ", "We" or "Us") and how it treats the information that SVPRET collects and receives, including information related to your past use of SVPRET donations, products and facilities. This policy does not apply to the practices of companies that SVPRET does not own or control or to people that SVPRET does not employ or manage.

To avail access for the Statue of Unity Site & other related places after booking online tickets, a Visitor must:

1) Produce Online Booking Acknowledgement & Photo Identity Proof in original at the SOU Entry Gate (Verification Gate) in Gandhinagar.

2) Please report to verification Gate at the time specified on Acknowledgement.

3) Ticket emailed to visitor after booking online Tickets is for visitor's reference only.

Appropriate charges will be applicable for online ticket booking facilities as per rules and regulations of Sardar Vallabhbhai Rashtriya Ekta Trust (SVPRET), Gandhinagar. In addition to that, visitor also needs to pay non-refundable internet reservation charges as applicable.

SVPRET reserves the right to cancel The SOU access facility for Visitor in case of failure of producing necessary documents. We also reserve rights to change / cancel The SOU site access timeslots in case of unavoidable circumstances.

Type of
Tickets
Before 96
Hours
After 96 Hours &
Before 48 Hours
Within 48 Hours
and Before Visit Date
On Visit /
Valid On Date
Express Ticket
including Bus Service
100% 80% 50% No Refund
Viewing Gallery
Ticket including Bus Service
100% 80% 50% No Refund
Entry Ticket
including Bus Service
100% 80% 50% No Refund
Bus Ticket 100% No Refund

Only tickets booked online can be canceled.

Due to technical failure, if transaction remains incomplete and amount has been deducted from visitor's account, then she/he will get full refund after deducting reasonable facility charges and as per Point No. 4 - Cancellation policy for Online Ticket Booking for Accessing The SOU Site

The online ticket booking at SVPRET involves complex system of technical and telecommunication networking integration between customer’s Internet bandwidth, IT system of banks and payment gateways and is dependent on Internet connectivity across various constituents.

Any failure or delay in this complex network may cause transaction failure before completion. This can raise the situation of money debited from the account but ticket not booked with the following possibilities:

# Status in “My Transactions” Cause Action by SVPRET Action by Bank
1 Payment Settled but Ticket Not Booked - Visitor opted for particular slot at the time of booking and ticket not booked due to choice of slot not available.
- Other reasons such as network failures etc
Amount is credited back on next day to the respective Bank. Bank credits back the amount within 2-3 working days in Account through which booking was done.
2 Settlement Failed and Ticket Not Booked - System or network failure at Banks end or at PG before remitting Ticket Amount to SVPRET. Amount is not credited to SVPRET Account. Amount is with Bank. Bank will refund the money after due verification.

Limitation of Liability: We shall not be liable to you save as expressly provided for in these terms and conditions and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise arising out of the use of the facility or connection to the web site. For online payment we as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Card holder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Our Termination Rights: We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the web site.

General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or facilities obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of SVPRET.

General Obligations: You shall access our web site only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, products or facilities obtained from this Website. You shall not create a hypertext link to the Website or "frame" the Website, except with the express advance written permission of SVPRET.

Visitors Must Keep Their Passwords Private: Visitors are required to keep their account passwords confidential not share this information with others. Security of Visitor accounts will not be responsibility of SVPRET in case password is not kept confidential by Visitor.

Corrections /Updating Personal Information: Visitors must provide accurate and correct contact information (name, postal address, e-mail address, phone number etc). All the further communication from SVPRET to Visitors will be on the address provided. In case of incorrect information provided by Visitor, SVPRET will not be responsible for any failure of communication.

Use of the Online facilities: You may only use this facility to make legitimate bookings / reservations i.e., you may not use this facility to book facilities for the purpose of commercial resale and profit. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Customer Responsibility: You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the site and you alone use the "id" and "password" you have created in the site. SVPRET will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number r for booking facilities on this site.

Demographic Information: We may share aggregated demographic information with our partners. The aggregated demographic information is not linked to any Personally Identifiable Information that can identify any individual person.

Communicating with Our Visitors: We use Personally Identifiable Information (such as your name, telephone number or email address) to communicate with our Visitors when they have questions, concerns or comments about their accounts or the facilities that we provide. If you contact us, we may or may not delete your emails or voicemails to us.

Information Shared With Third Parties: We do not share your information with third party except you provide while payment transaction to payment gateway facilities providers.

Payment gateway to bill Visitors for goods and facilities: These companies do not use Personally Identifiable Information for any use other than financial transaction processing; however, we will not be responsible or liable for use of the information required by these companies in contravention of their policies, contractual obligations or general good business procedures.

Partner with third parties who provide facilities to our Visitors: When the Visitor signs up for or agrees to receive a specific facility provided by the third party, we share the information that is needed for the third party to provide the facilities.

Share your Personally Identifiable Information with other entities that are owned by SVPRET, Gandhinagar, that own SVPRET, Gandhinagar, or have some sort of relationship with SVPRET, Gandhinagar.

Addressing Legal Issues: Further, we provide Personally Identifiable Information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. Further, we believe it is necessary to share Personally Identifiable Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of SVPRET, Gandhinagar's terms of use, or as otherwise required by law.

While Registration, We send an OTP to the entered mobile number associated with the account to verify visitor's identity. This process is designed to prevent mobile number from being used without permission in the creation of a SVPRET, Gandhinagar account. Acknowledgment will also be sent on Visitors email address. We send the Visitor website and facility announcement updates. Visitors are not permitted to unsubscribe from such facility announcements, which contain important information about the website and/or facility. From time-to-time our website requests information from Visitors via surveys or contests. Participation in these surveys or contests is completely voluntary and, as such, the Visitor has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information.

Thank you for visiting website of SVPRET, Gandhinagar, India. By selecting Terms and Conditions of this web site, you are agreeing to the terms and conditions specified on the web site. SVPRET, India may update the Terms and Conditions at any time without notice. Please review the Terms and Conditions from time to time, as your continued use of the Site means that you accept any changes. You may not modify, license, transfer or sell any information obtained from this web site.

SVPRET has the right to cancel the Visitor booking or update the charges for online facilities without any prior notice. This website is for informational purposes only and its content is subject to change without notice. If you are dissatisfied with any portion of the site or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using the site. While SVPRET follows specific procedures to ensure the accuracy and reliability of its web site content, your use of it is at your sole risk. SVPRET, does not assume any liability deemed to have been caused directly or indirectly by any content or use of a tool on its web site. You agree to abide by these Terms and Conditions, and also to comply with all local rules, regulations and laws regarding online conduct and acceptable content.